We go above and beyond to make sure that you reach your destination on time, but we know that sometimes things don’t go as planned. For information regarding flight status, rebooking or change fees or compensation, please read on below.
Flight Status Notification
Want to know the status of your flight? We’ll automatically send you emails in real time if the status of your flight changes.
You can also check the status of your flight with on our Flight Status page. Flights operated by partner airlines will not display on contourairlines.com
Rebooking & Compensation
If your flight is cancelled for any reason, you can rebook your flight without incurring a fee by calling 1-888-CONTOUR (332-6686).
For travel booked through contourairlines.com, the Contour Airlines app or our call center:
If your flight qualifies for compensation, you will receive a call or an email from Contour Airlines within seven days of your flight's scheduled departure. This will happen automatically and there is no need to contact us.
For travel not booked through contourairlines.com, the Contour Airlines app or our call center:
We may not have your contact information so if your flight qualifies for compensation, please call 1-888-CONTOUR (332-6686) seven days or more after your flight's scheduled departure to inquire about potential compensation.
If your flight is delayed more than 4 hours, you may qualify for compensation. If you have questions regarding compensation for flight delays, please see your Contour Airlines gate agent or call 1-888-CONTOUR (332-6686).
Contour Airlines will provide customers experiencing an onboard ground delay with food and drink, access to clean restrooms and, as necessary, medical treatment. Contour will begin to return to the gate or other disembarkation point no later than three hours for domestic flights and four hours for international flights unless the pilot-in-command determines there is a safety or security-related reason for remaining on the tarmac or Air Traffic Control advises the pilot-in-command that returning to the gate or another disembarkation point elsewhere in order to deplane would significantly disrupt airport operations.