Special Assistance
We want you to have a pleasant and comfortable travel experience. To request any special services or assistance, please contact Customer Experience by phone at 888-332-6686 or via email at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo. at least 48 hours prior to your scheduled departure.
Please be aware that some special service requests require medical paperwork that may take more than 48 hours to obtain. Complaint Resolution Officials (CROs) are also available through our call center to help with issues before, during, and after your flight.
Seating Accommodations
We take pride in securing the most comfortable and convenient seats based on your requirements. Please choose seats when you book or call Reservations for help booking thebest seat to suit your needs, especially if you:
- Plan to travel with a safety assistant or someone to assist you during the flight
- Cannot move over a fixed armrest
- Are traveling with a service animal
- Have a fixed or immobilized leg
- Need extra space
- Have any nut or food allergies
Wheelchair Assistance, Mobility Devices, and Medical Devices
If you are traveling with any medical device, a wheelchair or other mobility device we are here to help. We offer pre-boarding, deplaning and airport assistance. Wheelchairs are available for customers with disabilities at all of our airports. Advance arrangements are not required, but it is best to request a wheelchair through Customer Experience the day before traveling.
Mobility and medical devices do not count toward carry-on limits. We accept all types of wheelchairs and scooters including folding, collapsible, non-folding, manual or powered. Please understand that space is limited. Excess, oversized and/or overweight baggage that isn’t needed during your flight, or will not fit in the cabin, will be checked. Some charges may apply for checking additional wheelchair(s) used for recreational purposes. In the event of an emergency, you must be able to help yourself off the aircraft.
If you are travelling with a powered wheelchair, please notify originating airport at least 48 hours before check-in.
Contact Customer Experience to make sure your device is approved for travel and to make any special assistance travel requests. Customer Experience can be reached by phone at 888-332-6686 or via email at Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.
If you are connecting to another airline, please contact the operating carrier for their rules on traveling with wheelchairs, mobility devices and medical devices.
