Travel Info

For Customer Service issues, please call 615.338.7270 or
toll free (888) 33.CONTOUR. You may also send an email to customercare@contourairlines.com or mail a letter to:
Contour Airlines,  808 Blue Angel Way, Smyrna, TN 37167.

This document is not valid for air transportation and serves only as an itinerary and receipt for payment of flights and services provided by Corporate Flight Management, d/b/a Contour Airlines (“Contour”).

Flights are subject to the terms and conditions of Contour’s Contract of Carriage, a full copy of which is available here. The Contract of Carriage is incorporated into this receipt by reference as if restated in its full text. If there is any conflict between the Contract of Carriage and this document, the terms of the Contract of Carriage will govern. Contour’s terms, conditions, and fees are subject to change without notice.

Recommended Check In and Boarding Times

Contour ticket counters open one (1) hour prior to the scheduled departure time. We recommend arriving at the airport 60 minutes prior to departure to enjoy a smooth travel experience. Passengers and baggage are accepted for check in at the Contour ticket counter until 30 minutes prior to departure. All passengers are required to be present at the gate at least 15 minutes prior to departure or be subject to cancellation of their reservation.  Boarding doors close 10 minutes prior to departure time.

We want your travels to be as stress free as possible, so we recommend leaving some extra time to complete the check-in process if you are travelling with a pet or as an unaccompanied minor, as there is additional documentation that must be completed at the ticket counter.

All passenger 18 years of age or older are required to have a valid government-issued photo identification at the time of check-in. A driver license, state non-operator ID, active-duty military ID, or passport are all accepted forms of identification.

Connecting Flights

CONTOUR DOES NOT HAVE INTERLINE OR BAGGAGE AGREEMENTS WITH ANY OTHER AIRLINE.

If you have no checked bags:  If you have no checked bags and are connecting from Contour to another airline at the same airport, you may proceed directly to your connecting airline’s departure gate.  Similarly, if you are connecting to Contour from another airline at the same airport and have no checked bags, you may proceed directly to Contour’s departure gate.  Please leave at least 45 minutes between connecting flights if you have no checked bags.

If you have checked bags: If you have checked bags and are connecting from Contour to another airline at the same airport, you must retrieve your checked bags from baggage claim, check them with your airline, and be re-screened by TSA before proceeding to the departure gate.  Similarly, if you have checked bags and are connecting to Contour from another airline at the same airport, you must retrieve your checked bags from baggage claim, check them with Contour, and be re-screened by TSA before proceeding to Contour’s departure gate.  Please leave at least 90 minutes between connecting flights if you have checked bags.    

Baggage Allowance and Fees

For your convenience, each passenger can transport one complimentary piece of checked baggage and one complimentary carry-on item. The dimensions of checked items are not to exceed 90 inches in overall length, width and height and are not to exceed 50 pounds.  Carry-on items may not exceed overall dimensions of 50 inches (24″ width by 16″ height by 10″ long) and 30 pounds in weight; items not capable of fitting underneath seats will be collected prior to boarding and made available for pickup plane side on debarkation. Please click here to visit the TSA Carry-On Baggage Policy website http://www.tsa.gov/traveler-information/3-1-1-carry-ons.  In addition to a carry-on bag, passengers may also bring one (1) personal item such as a purse, laptop, reading material, umbrella, backpack, diaper bag or camera case.

An Excess Baggage Fee of $20.00 each way shall be collected at the ticket counter for each checked item in excess of the complimentary allowance.  Each checked item weighing over 50 pounds will be assessed an Overweight Fee of $20.00 each way in addition to applicable fees.  Each checked item with dimensions exceeding 90 inches in total length, width, and height shall be assessed an Oversized Fee of $35.00 each way in addition to any other applicable fees.

Contour Airlines does not accept baggage weighing in excess of 100 lbs.  Oversized items must be capable of fitting in the aircraft cargo compartment.  All excess and oversized items are carried on a space-available basis.

Changes and Cancellations

All Contour tickets are non-refundable except for the following:

1)  tickets purchased at an “Unrestricted” fare

2)  tickets that are cancelled within 24 hours of booking, provided that the ticket was also booked at least 7 days prior to departure of the first flight in the itinerary

Non-refundable tickets may be changed or cancelled prior to departure to receive courtesy credit towards a future flight, subject to availability, for an Administrative Service Fee of $25.00 per Passenger. Reservations made using a courtesy credit are subject to any difference in fare in effect for the new dates of travel.  Cancellations must be made at least one hour prior to departure in order to receive a courtesy flight credit equal to the amount of the ticket, less the Administrative Service Fee. Courtesy credits may be used for travel on flights up to 365 days from the date of departure. Passengers who do not notify Contour in advance of their flight forfeit their right to a refund or flight credit for future travel. Courtesy credits issued for future flights have no cash value.

Infants (Children Under Two Years of Age)

For Infants Held by an Adult (Lap Child): A parent or any person 16 years of age or older may hold an infant in their lap, provided that infant is included in the passenger reservation. Seating options for Lap Children may be limited on some flights.

For Infants in a Reserved Seat: A ticket must be purchased for infants traveling in their own seat and the purchaser must provide their own child safety seat, which seat must be clearly labeled as approved by the Federal Aviation Administration (FAA). ii. Install the seat in the direction appropriate for the size of the infant and according to the instructions on its label. The infant must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the “fasten seatbelt” sign is on. To carry on a safety seat, you must have bought a seat for the infant, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination. Seating options for infants in a reserved seat may be limited on some flights. Please visit www.faa.gov/passengers for more information on traveling with infants or young children.

Unaccompanied Minors

Minors (children) up to 12 years of age who are not accompanied on the same flight and in the same compartment by a passenger at least 15 years of age or by a parent regardless of age are considered to be unaccompanied minors. Unaccompanied minors UNDER 5 YEARS OF AGE or unaccompanied minors whose itinerary includes a connection to/from another airline will not be accepted under any circumstances.  Unaccompanied minors 5 THROUGH 12 YEARS OF AGE will only be accepted on Contour non-stop flights and must be accompanied by a parent or responsible adult until the child is boarded on to the aircraft. The parent, guardian, or other responsible adult must remain at the departure gate until the aircraft has taken off from the airport. The minor child must be met at the arrival gate in the destination airport by another parent, guardian, or responsible adult. A service charge of $35 per flight segment will be assessed for unaccompanied minors on all Contour flights.

Pets

We know your family might include those with four legs and fur. Contour welcomes small pets to be carried onboard the aircraft at no charge. Reservations for your pet must be made in advance over the phone with Contour Reservations, as we are not able to book pets online. When calling by phone, we can ensure availability and reserve a space for your pet. For safety, we do not allow more than two (2) pet containers in the cabin at any time and only one (1) pet carrier per passenger.

Permitted pets on Contour flights include domesticated dogs, cats, rabbits, guinea pigs, hamsters and small household birds.  Pet carriers are required to fit under the seat and must be big enough to allow your pet to stand up, lie down, and turn around in a natural position. Please note that you are not allowed to sit in an Emergency Exit row with a pet carrier. Pet carrier dimensions are not to exceed 24” length x 16” width x 10” height and are considered to be a carry-on item for allowance purposes.

For safety reasons, pets are required to stay in their carrier at all times. Pets must be soothed by the owner without taking the pet out of its carrier.

Seat Assignments

Seating assignments may be requested in advance through our call center or email.  Please note, however, that seat assignments may be changed at the discretion of our flight crews for operational reasons.

Special Services Request

We want you to have a pleasant and comfortable travel experience.  To request any special services or assistance, please contact our Call Center by phone at 615.338.7270 or 888-33-CONTOUR or via email: talktous@flycontourair.com at least 48 hours prior to your scheduled departure.  Please be aware that some special service requests require medical paperwork that may take more than 48 hours to obtain. Complaint Resolution Officials (CROs) are also available through our Call Center to help with issues before, during, and after your flight.

NOTICE OF OVERBOOKING OF FLIGHTS

Although Contour does not intentionally overbook its flights, there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, Contour will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with Contour’s check-in deadline (which are available upon request from Contour), persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and Contour’s boarding priorities are stated in the Conditions of Carriage and are available at all of Contour’s airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.