For Infants Held by an Adult (Lap Child)
A parent, or any person 16 years of age or older, may hold an infant in their lap, provided that infant is included in the passenger reservation. Seating options for Lap Children may be limited on some flights.
For Infants in a Reserved Seat
A ticket must be purchased for infants traveling in their own seat. The purchaser must provide their own child safety seat, clearly labeled as approved by the Federal Aviation Administration (FAA), to be installed according to the instructions on its label. The infant must remain in the safety seat with the harness fastened during taxi, takeoff, landing and whenever the “fasten seatbelt” sign is on. A reserved seat is required to carry on a safety seat, or a seat must be available next to you. If an unoccupied, adjoining seat is not available, the gate agent will check the safety seat to your final destination.
Seating options for infants in a reserved seat may be limited on some flights. Please visit https://www.faa.gov/travelers for more information on traveling with infants or young children.
An unaccompanied minor is a child between the ages of 5 and 12 years old, who is not accompanied on the same flight or compartment by a passenger who is 15 years old or older or by a parent regardless of age. Children under 5 years old will not be allowed to fly without an adult. Unaccompanied minors will only be accepted on Contour non-stop flights and must be accompanied by a parent or responsible adult until the child is boarded on to the aircraft. The parent, guardian, or other responsible adult must remain at the departure gate until the aircraft has taken off from the airport. The minor child must be met at the arrival gate in the destination airport by a designated parent, guardian, or responsible adult. To book travel for an unaccompanied minor, please contact Customer Care. A service charge of $35 per flight segment will be assessed for unaccompanied minors on all Contour flights.
Traveling while pregnant
You are able to fly until the end of your eighth (8th) month of pregnancy. In order to travel your ninth (9th) month you will need a certificate from an obstetrician, dated within 72 hours of departure, stating your fitness for air travel on your scheduled itinerary, as well as providing the estimated date of birth.
For domestic flights under five (5) hours, you will not be permitted to travel within seven (7) days before or after your delivery date. If you need to travel within this time frame you will need a certificate from an obstetrician, dated within 72 hours of departure, stating that you are physically fit for air travel on your scheduled itinerary
Please submit these documents to Customer Experience via email at email@example.com.
We know your family might include those with four legs and fur. Contour welcomes small pets onboard the aircraft at no charge. Reservations for your pet must be made in advance over the phone with Customer Experience to ensure availability and reserve a space for your pet. We are not able to book pets online.
For safety, we do not allow more than two (2) pet containers in the cabin at any time and only one (1) pet carrier per passenger. Pets are required to stay in their carrier at all times and must be soothed by the owner in its carrier.
Permitted pets on Contour flights include domesticated dogs, cats, rabbits, guinea pigs, hamsters and small household birds. Pet carriers are required to fit under the seat and must be big enough to allow your pet to stand up, lie down, and turn around in a natural position. Please note that you are not allowed to sit in an Emergency Exit row with a pet carrier. Pet carrier dimensions are not to exceed 24” length x 16” width x 10” height and are considered to be a carry-on item for allowance purposes.
We want you to have a pleasant and comfortable travel experience. To request any special services or assistance, please contact Customer Experience by phone at 1 (888) 332-6686 or via email at firstname.lastname@example.org at least 48 hours prior to your scheduled departure.
Please be aware that some special service requests require medical paperwork that may take more than 48 hours to obtain. Complaint Resolution Officials (CROs) are also available through our call center to help with issues before, during, and after your flight.
We take pride in securing the most comfortable and convenient seats based on your requirements. Please choose seats when you book or call Reservations for help booking the best seat to suit your needs, especially if you:
Seating requests cannot be guaranteed and are based on availability.
Wheelchair Assistance, Mobility Devices, and Medical Devices
If you are traveling with any medical device, a wheelchair or other mobility device we are here to help. We offer pre-boarding, deplaning and airport assistance. Wheelchairs are available for customers with disabilities at all of our airports. Advance arrangements are not required, but it is best to request a wheelchair through Customer Experience the day before traveling.
Mobility and medical devices do not count toward carry-on limits. We accept all types of wheelchairs and scooters including folding, collapsible, non-folding, manual or powered. Please understand that space is limited. Excess, oversized and/or overweight baggage that isn’t needed during your flight, or will not fit in the cabin, will be checked. Some charges may apply for checking additional wheelchair(s) used for recreational purposes. In the event of an emergency, you must be able to help yourself off the aircraft.
If you are travelling with a powered wheelchair, please notify originating airport at least 48 hours before check-in.
Contact Customer Experience to make sure your device is approved for travel and to make any special assistance travel requests.
If you are connecting to another airline, please contact the operating carrier for their rules on traveling with wheelchairs, mobility devices and medical devices.